Cancellation & Refund Policy – Sahara Desert Safari Dubai
Last Updated: 08/JULY/2025
At Sahara Desert Safari Dubai, we understand that plans may change. Our flexible cancellation options ensure a hassle-free experience. Below are the details of our cancellation policy, refund eligibility, and rescheduling process.
1. Cancellation Options
✅ Free Cancellation
- Full refund if canceled at least 24 hours before the scheduled tour.
- Applicable for most standard tours (excludes private/custom bookings).
⏳ Last-Minute Cancellation (Less than 24 hours)
- 50% refund if canceled between 6-24 hours before the tour.
- No refund for cancellations less than 6 hours before departure.
🚫 No-Show Policy
- If you miss the tour without prior notice, no refund will be issued.
2. Rescheduling Your Tour
- Free rescheduling (subject to availability) if requested 24+ hours in advance.
- Rescheduling fee (AED 50) for changes made within 24 hours.
- Contact our support team via:
3. Weather & Unforeseen Cancellations
- Full refund or rescheduling if we cancel due to:
- Extreme weather (sandstorms, heavy rain)
- Government restrictions
- Operational issues
4. How to Cancel or Modify Your Booking
- Online: Log in to your account → “My Bookings” → Select tour → Cancel/Reschedule.
- Email: Send a request to [support@saharadesertsafaridubai.com] with your booking ID.
- Phone/WhatsApp: Call our 24/7 support team at [+971 50 70 40 299].
5. Refund Processing Time
- Credit/Debit Cards: 5-7 business days.
- PayPal/Bank Transfer: 3-5 business days.
6. Special Cases
- Private/Group Bookings: Custom cancellation terms apply (check your confirmation email).
- Third-Party Bookings (Viator/GetYourGuide): Follow their refund policy.
7. Questions?
📞 whatsapp: [+971 50 70 40 299] (24/7)
📧 Email: [support@saharadesertsafaridubai.com]
Key Features of This Policy:
🔹 Clear deadlines (24-hour rule)
🔹 Multiple contact options (WhatsApp, email, phone)
🔹 Weather/emergency exceptions
🔹 Refund time transparency
